Support
Use this page to troubleshoot onboarding, model download, local data export or erase, reminder settings, and purchase restore issues.
支持页面
这里整理了 LocalMind 常见的引导、模型下载、本地数据、提醒和恢复购买问题。
Contact support: localmind@birony.app
We reply within 2 business days. Please include your app version, iPhone model, and iOS version.
联系支持： localmind@birony.app
我们会在 2 个工作日内回复，请附上 App 版本、iPhone 型号和 iOS 版本。
Contact us
Email: localmind@birony.app
We read every message and reply within 2 business days. When you write, please include:
- LocalMind version (shown in Settings → About)
- iPhone model and iOS version
- Where the issue happens (onboarding / chat / paywall / export / erase)
- A screenshot, if the issue is visual
For App Review contact: same email address. Responses typically arrive within one business day.
联系我们
我们会在 2 个工作日内回复。请在邮件中一起附上：
- LocalMind 版本号（在设置 → 关于里查看）
- iPhone 型号和 iOS 版本
- 问题出现的环节（引导、聊天、订阅页、导出、清除）
- 如果是界面问题，请附上截图
Apple 审核人员可使用同一邮箱联系开发者，通常 1 个工作日内回复。
Before troubleshooting
- Check the app version, device model, and iOS version.
- Note whether the issue happens during onboarding, local generation, data export, erase, or purchase restore.
- Capture screenshots if the issue is visible on screen.
排查前先确认
- 先确认应用版本、设备型号和 iOS 版本。
- 确认问题发生在引导、本地生成、数据导出、清除还是恢复购买阶段。
- 如果是界面问题，建议先截图再重试。
Common issues
- A local model is still downloading or preparing on first launch.
- The current device does not meet the hardware requirements for local generation.
- Export or erase actions take longer right after model or data changes.
- Purchased features do not appear until Restore Purchases is run.
常见问题
- 首次启动时，本地模型仍在下载或准备中。
- 当前设备不满足本地生成所需的硬件条件。
- 模型或数据刚变更后，导出和清除操作会稍慢一些。
- 购买后的功能未显示，通常需要先执行“恢复购买”。
How the app is intended to run
The current release is designed around local use on supported iPhone devices.
No account is required for the main experience. Remote inference is not required for the primary local workflow.
Photo Library access is only used when you choose a custom avatar or image input. Notifications are only used for optional local reminders you enable yourself.
应用的基本工作方式
当前版本面向受支持的 iPhone 设备本地运行。
主体验不需要账号，核心本地流程也不依赖远程推理。
相册权限只在你主动选择自定义头像或图片输入时使用；通知权限只用于你自己开启的本地提醒。
Important safety note
LocalMind is not therapy, medical care, crisis support, legal advice, or an emergency service.
If you are in danger or need urgent help, contact local emergency services or a qualified professional instead of relying on the app.
重要安全说明
LocalMind 不是治疗、医疗、危机支持、法律建议或紧急服务。
如果你正处于危险中或需要紧急帮助，请联系当地紧急服务或专业人员，而不是依赖本应用。