Support
Common questions about gameplay, ads, in-app purchases, and progress for all ten games in the portfolio.
支持页面
合集十款游戏的玩法、广告、内购与进度相关常见问题。
Before reporting an issue
- Confirm the app name, version, device model, and iOS version.
- Note the exact moment the issue happened (which screen, which action).
- Check whether the issue still happens after closing and reopening the app.
- Check whether the same issue happens on another iCloud-attached Apple device, if available.
报告问题前先确认
- 确认应用名、版本号、设备型号与 iOS 版本。
- 记录问题发生的确切位置（哪个界面、哪个操作）。
- 退出并重新打开应用后问题是否仍然存在。
- 如有条件，在另一台关联到同一 iCloud 的 Apple 设备上是否复现。
Progress and high scores
- Progress is saved on-device via UserDefaults; deleting the app removes it.
- iCloud sync is not enabled in this release; scores stay on the current device.
- If a score went missing after a force-quit during the last second of a round, it is the only known data loss situation. Subsequent rounds save normally.
进度与最高分
- 进度通过 UserDefaults 保存在本设备；删除应用即清除。
- 当前版本不启用 iCloud 同步，分数仅保留在当前设备。
- 如果在游戏最后一秒被强退导致分数丢失，这是已知唯一的数据丢失场景。下一局正常保存。
Ads
Banner and interstitial ads appear at natural breaks (home screen, game over). Rewarded ads are user-initiated only — you tap a button to watch one and receive a bonus.
If an ad fails to load you can keep playing; the slot stays empty until the network recovers.
To stop banner and interstitial ads, see the Remove Ads section below.
广告
横幅与插屏广告出现在自然间歇（主页、游戏结束）。激励广告必须由你主动触发，点击按钮观看后获得奖励。
广告加载失败时你可以继续玩，对应位置保持空白直到网络恢复。
停止横幅和插屏广告请参见下方“去广告”小节。
Remove Ads and Restore Purchases
Each app offers a one-time non-consumable IAP called Remove Ads in Settings. After purchase, banner and interstitial ads stop. Rewarded videos remain available for opt-in bonuses.
If you reinstall or switch devices, tap Restore Purchases in Settings. The app re-checks your Apple ID's StoreKit entitlements and re-activates Remove Ads.
Refunds and billing are handled by Apple via your purchase history under your Apple ID.
去广告与恢复购买
每款应用在设置中提供一次性非消耗型内购 Remove Ads。购买后，横幅与插屏广告将停止。激励视频仍保留，便于你主动领取奖励。
重装或换设备后，请在设置中点 Restore Purchases。应用会重新核对你的 Apple ID 的 StoreKit 凭据并重新激活去广告。
退款与账单由 Apple 通过你的 Apple ID 购买记录处理。
App Tracking permission
On first launch, iOS shows the App Tracking Transparency dialog. Choosing Ask App Not to Track is fine; the app keeps working and AdMob serves non-personalized ads.
To change later: iOS Settings → Privacy & Security → Tracking → (app name).
App 跟踪权限
首次启动会出现 App 跟踪透明度（ATT）对话框。选择请求 App 不跟踪没有问题：应用照常运行，AdMob 将展示非个性化广告。
之后可在 iOS 设置 → 隐私与安全性 → 跟踪 → 应用名 中修改。
Languages
The apps support 15 languages including English, Simplified and Traditional Chinese, Japanese, Korean, German, French, Spanish, Brazilian Portuguese, Italian, Russian, Arabic, Indonesian, Turkish, and Vietnamese.
Language follows your iOS system setting. To switch, change iOS Settings → General → Language & Region → Preferred Languages.
语言
应用支持 15 种语言：英语、简体中文、繁体中文、日语、韩语、德语、法语、西班牙语、巴西葡语、意大利语、俄语、阿拉伯语、印尼语、土耳其语、越南语。
语言跟随 iOS 系统设置。修改请前往 iOS 设置 → 通用 → 语言与地区 → 首选语言。
Contact
If your issue is not covered above, email skyweave@birony.app with the app name, version, device model, and a short description (or screenshot) of the problem. Replies typically arrive within a few business days.
联系
若以上内容未覆盖你的问题，请发邮件至 skyweave@birony.app，附上应用名、版本号、设备型号以及问题的简短描述（或截图）。一般在数个工作日内回复。